Because we sell secondhand, one-of-a-kind items, our return policy is different from a regular retail store — please read this carefully before ordering.
ALL SALES ARE FINAL
We do not offer refunds. Since every pair is a single, unique unit that has already been condition-graded and photographed honestly before listing, we're unable to accept returns for change of mind.
SIZE EXCHANGES — WITHIN 3 DAYS
If the size doesn't fit, you may request a one-time size exchange within 3 days of delivery, subject to:
- The shoes must be unworn, unmarked, and in the exact condition they were delivered in.
- You must contact us on WhatsApp within 3 days of delivery to request the exchange.
- Exchange is subject to a suitable replacement size being available in stock for that specific pair — since these are one-of-a-kind secondhand items, an exact size swap of the same shoe is not always possible.
- Return shipping for a size exchange is the customer's responsibility, unless we made an error (see below).
OUR MISTAKE
If you receive the wrong item, or an item that doesn't match its listed condition grade/photos in a material way, contact us on WhatsApp within 3 days with photos of what you received. We will arrange a free replacement or exchange in this case.
HOW TO REQUEST AN EXCHANGE
Message us on WhatsApp at +92 302 6912786 with your order reference and photos of the item. We'll confirm the next steps with you directly.
Last updated: this policy is maintained by Thrifted Era and may be updated from time to time.
Questions about this policy? We're happy to explain anything in plain terms.
Ask on WhatsApp